The whole thing ran like clockwork; i was very impressed. From all the info that i was able to complete online beforehand - thereby avoiding having to complete pages of often sloppy forms manually. To scheduling x-rays first, very efficiently checking-in and having those completed... to then going a couple floors down to meet with Dr. Alaia. I was a few minutes early, but was called in exactly at my scheduled time. I felt very comfortable with him, and need to follow-up with an MRI. The overall experience so far was very professional and well done. And being able to manage it myself online was great also.